Airport Pick-up & Drop-off Locations

We have pick-up and drop-off counters in both terminals of Narita Airport (NRT) and at Kansai International Airport (KIX). The counters are located inside business centers and lounges operated by T.E.I. Please look for the T.E.I. signs.

Pick-up and drop-off at the airport locations is free. However, we can arrange for delivery to and from hotels or other local Japan addresses that can receive courier deliveries. The cost of this is for 1,500 yen, or 1,000 yen for one-way deliveries.

Please note that we cannot accept same-day walk-up bookings at this time; reservations must be made in advance from our reservations page.

We regret that we do not have a pick-up or drop-off counter at Haneda Airport (HND). Customers arriving or departing from Haneda should request our delivery service instead.