Airport Pick-Up & Drop-Off Locations

We have pick-up and drop-off counters in Terminals 1 and 2 of Narita Airport (NRT) and Terminal 1 of Kansai International Airport (KIX). Our counters are operated by our partner T.E.I. in their business center lounges. Please ask directions to the T.E.I. Business Centre & Lounge if you have difficulty finding our counters. Please not that Narita Airport Terminal 3 customers are served from our Terminal 2 location (a 10~15 minute walk from Terminal 3.)

Pick-up and drop-off at the airport locations is free. If you prefer, we can also arrange for delivery to and from a hotel or other local Japan address for ¥1,500.

We are sorry, but we cannot accept same-day walk-up bookings at this time; reservations must be made from our reservations page in advance.

Also, customers arriving or departing from Haneda Airport should request one of our delivery services. We apologize for any inconvenience.