Airport Pick-Up & Drop-Off LocationsWe have service counters in both terminals at Narita Airport (NRT), as well as at Kansai International Airport (KIX). The counters are operated on our behalf by T.E.I. and are a combination biz centre and airport lounge. Please look for the T.E.I. signs when looking for our pick-up and drop-off locations.
Pick-up and drop-off at the airport locations is free for our High Speed 3G Package. However, we do require a fee of 1,500 yen for airport pick-up/drop-off of the 4G LTE devices.
If you prefer, we can also arrange for delivery to and from your hotel or another address for ¥1,500. For the High Speed 3G devices, we also offer a combination of delivery & airport return for just ¥1,000.
Please note that we cannot accept same-day walk-up bookings at this time; reservations must be made from our reservations page.
We regret that we do not currently have a counter at Haneda Airport (HND). Customers arriving or departing from Haneda should request one of our delivery services. We apologize for this inconvenience.